Privacy Policy

Your privacy matters to us. This policy explains how Radiantpulseledger collects, uses, and protects your personal information when you use our self-development platform.

Last Updated: February 15, 2025

Information We Collect

At Radiantpulseledger, we collect information that helps us provide you with personalized self-development experiences and mindful awareness training. The information we gather falls into several categories, each serving specific purposes in delivering our services.

Personal identification information including your name, email address, and phone number when you create an account
Profile information such as your learning preferences, goals, and progress tracking data
Technical information including your IP address, browser type, device information, and usage patterns
Communication data from your interactions with our support team and feedback submissions
Payment information when you purchase our courses or services, processed securely through third-party payment processors
Learning analytics data to understand how you engage with our content and track your progress

We also collect information automatically through cookies and similar technologies to improve your experience on our platform. This includes session data, preferences, and technical performance metrics that help us maintain and enhance our services.

How We Use Your Information

Your information serves multiple purposes in our mission to provide exceptional self-development resources. We use your data thoughtfully and responsibly to create meaningful learning experiences tailored to your needs.

Purpose Data Used Legal Basis
Account Management Name, email, profile preferences Contract performance
Course Delivery Learning progress, preferences, device info Contract performance
Communication Contact details, communication history Legitimate interest
Platform Improvement Usage analytics, feedback data Legitimate interest

We also use your information to send you relevant updates about new courses, features, and educational content that aligns with your interests. You can opt out of these communications at any time through your account settings or by contacting us directly.

Data Sharing and Third Parties

We believe in transparency about how your information is shared. Radiantpulseledger does not sell your personal information to third parties. However, we do work with trusted partners to deliver our services effectively.

Service Providers We Work With

Payment processors for secure transaction handling

Cloud storage providers for data backup and platform hosting

Email service providers for course updates and communications

Analytics services to understand platform usage and improve user experience

These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us. We regularly review and audit these relationships to ensure your data remains protected.

In rare circumstances, we may need to share information to comply with legal obligations, protect our rights, or ensure user safety. We will always strive to provide notice when legally permitted.

Your Rights and Control

You have significant control over your personal information. We've designed our platform to give you easy access to your data and clear options for managing your privacy preferences.

Access Your Data

Request a copy of all personal information we hold about you, including your learning progress and account details.

Update Information

Correct or update your personal information through your account settings or by contacting our support team.

Delete Your Account

Request complete deletion of your account and associated data, with some exceptions for legal compliance.

Data Portability

Download your data in a structured format that you can transfer to another service if desired.

To exercise any of these rights, simply contact us at the information provided below. We'll respond to your request within 30 days and may need to verify your identity for security purposes.

Data Security and Protection

Protecting your information is fundamental to everything we do. We've implemented comprehensive security measures that go beyond industry standards to safeguard your personal data.

End-to-end encryption for all data transmission and storage
Regular security audits and penetration testing by independent experts
Multi-factor authentication options for enhanced account security
Strict access controls limiting who can view your information
Automated backup systems with encrypted storage across multiple secure locations
24/7 monitoring for suspicious activity and potential security threats

Our security team regularly updates our protocols to address emerging threats and maintain the highest standards of data protection. We also provide security guidance to help you protect your own account through strong passwords and safe browsing practices.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and fulfill legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account information and learning progress are retained while your account is active and for up to 3 years after account closure to allow for potential reactivation. Technical logs and analytics data are typically retained for 12 months for platform improvement purposes.

When you request account deletion, we begin the process within 30 days. Some information may be retained longer if required by law or for legitimate business purposes such as fraud prevention, but it will be anonymized where possible.

Automatic Data Cleanup

Our systems automatically delete temporary files, expired session data, and unused cached information on a regular schedule. This helps minimize data storage and reduces privacy risks.

International Data Transfers

While Radiantpulseledger operates primarily in India, our services may involve data transfers to other countries where our service providers operate. We ensure appropriate safeguards are in place for any international data transfers.

When transferring data outside India, we use standard contractual clauses approved by relevant authorities and work only with providers who maintain adequate data protection standards. Your information receives the same level of protection regardless of where it's processed.

We regularly review our international partnerships and data flows to ensure ongoing compliance with applicable privacy laws and regulations in all jurisdictions where we operate.

Changes to This Policy

Privacy practices evolve, and we may need to update this policy to reflect changes in our services, legal requirements, or industry best practices. We're committed to keeping you informed about any modifications.

When we make significant changes to this privacy policy, we'll notify you through email and prominently display the updates on our platform. Minor changes may be posted with updated effective dates without additional notice.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email: [email protected]

Phone: +91 98180 04969

Address: 214, Surat - Navsari Rd, Ranchhod Nagar, Harinagar-2, Harinagar, Udhana, Surat, Gujarat 394210, India